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SHIPPING & RETURNS

Shipping Policy

Our products are delivered by FedEx Express courier, with different options and possibilities related to each zone. 

At the moment, we deliver only within Europe.

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Delivery options and costs are shown at the shopping cart, before you place the order.  

Free shipping options are available.

Return & Exchange Policy

We want you to be pleased with your purchase at HANC. Therefore, you have 30 days from receiving your order to arrange your return.

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Please make sure that all items are returned new, unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded.

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To proceed the return, please, write us an email at returns@hancnatural.com, where you should specify your order's number and what products you want to return. 

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Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We will contact you within 1-2 business days from receipt of the package to confirm your return has been processed.

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