Privacy Policy

I. General information

The confidentiality of your personal data is one of the main concerns of SC Silvamet H Prod SRL, based in Turda, str. Barbu Lăutaru, no. 39, Cluj County, Romania, as a data operator.
This document is intended to inform you about the processing of your personal data in the context of using the website www.hancnatural.com.

II. Categories of personal data processed

II.1. If you are a customer of the website, SC Silvamet H Prod SRL will process your personal data, such as name and surname, telephone, e-mail address, billing address, delivery address, data on how you use the website, for example your behavior / preferences / habits within the website, as well as any other categories of data that you provide directly in the context of creating the user account, in the context of placing an order through the website or in any other way resulting from the use of the website.

II.2. If you are a visitor on the website, SC Silvamet H Prod SRL will process your personal data that you provide directly in the context of using the website, such as the data that you provide in the contact / questions / complaints sections, if you contact us in one of these ways.

III. Purposes and basis for processing

III.1. If you are a client of the website, SC Silvamet H Prod SRL processes your personal data as follows:

for the development of the contractual relationship between you and SC Silvamet H Prod SRL, respectively for taking over, validating, shipping and invoicing the order placed on the website, for informing you about the order status, for organizing the return of ordered products, etc.

Rationale: The processing of your data for this purpose is based on the contract concluded between you and SC Silvamet H Prod SRL, defined in the Terms and Conditions . The provision of your personal data is necessary for the execution of this contract. The refusal to provide the data may result in the impossibility of carrying out the contractual relations between you and SC Silvamet H Prod SRL.

for fulfilling the legal obligations that SC Silvamet H Prod SRL has in the context of the services provided through this website, including the obligations in fiscal matters, as well as in archiving.

Rationale: The processing of your data for this purpose is necessary on the basis of legal obligations. Providing your data for this purpose is necessary. The refusal to provide the data may result in the impossibility of SC Silvamet H Prod SRL to comply with its legal obligations and therefore in the impossibility of offering your services through the website.

for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms) of commercial communications regarding the products and services offered by SC Silvamet H Prod SRL, through the website.

Rationale: The processing of your data for this purpose is based on your consent, if you choose to provide it.

To unsubscribe from receiving such commercial communications, you can contact us at contact@hancnatural.com, specifying your wish. Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

in order to perform various analyzes, reports on the operation of the website, the creation of profiles of consumer preferences, mainly in order to improve the experience offered on the site.

Rationale: The processing of your data for this purpose is based on the legitimate interest of SC Silvamet H Prod SRL to permanently improve the customer experience on the website. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

III.2. If you are a visitor to the website, SC Silvamet H Prod SRL processes your personal data as follows:

for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms), of commercial communications regarding the products and services offered by SC Silvamet H Prod SRL, through the site.

Rationale: The processing of your data for this purpose is based on your consent, if you choose to provide it. Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

to resolve complaints, grievances, monitor traffic and improve your site experience.

Rationale: The processing of your data for this purpose is based on the legitimate interest of SC Silvamet H Prod SRL to ensure the proper functioning of the website, as well as to permanently improve the experience of the website visitors, including by resolving various comments, questions or complaints.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

IV. The length of time we process your data

As a principle, SC Silvamet H Prod SRL will process your personal data as long as necessary to achieve the processing purposes mentioned above.

If you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently in accordance with the legal obligations incumbent on SC Silvamet H Prod SRL (for example, in the case of financial - accounting supporting documents for which the retention period provided by law is 10 years from the date of the end of the financial year in which they were drawn up).

V. Disclosure of personal data

For the purpose of processing, SC Silvamet H Prod SRL may disclose your data to partners, third parties or entities that support SC Silvamet H Prod SRL in carrying out the activity through the site (for example, courier companies, IT service providers), or to the central / local public authorities, in the following cases listed:

for site administration;
in situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by SC Silvamet H Prod SRL through the website;
to maintain, personalize and improve the website and the services provided through it;
for performing data analysis, testing and research, monitoring usage and activity trends, developing security features and user authentication;
for the transmission of commercial marketing communications, under the conditions and limits provided by law;
when the disclosure of personal data is provided by law, etc.

VI. Transfer of personal data

The personal data provided to SC Silvamet H Prod SRL can be transferred outside Romania.

VII. The rights you have

Under the conditions provided for by the legislation on the processing of personal data, as data subjects, you enjoy the following rights:

the right to information, respectively the right to receive details regarding the processing activities performed by SC Silvamet H Prod SRL, according to those described in this document;
the right of access to data, respectively the right to obtain confirmation from SC Silvamet H Prod SRL regarding the processing of personal data, as well as details on the processing activities such as the way in which the data are processed, the purpose for which the processing is performed, recipients or categories of data recipients, etc .;
the right to rectification, respectively the right to obtain the correction, without justified delays, by SC Silvamet H Prod SRL of inaccurate / unjustified personal data, as well as the completion of incomplete data; the rectification / completion will be communicated to each recipient to whom the data have been transmitted, unless this proves impossible or involves disproportionate efforts.
the right to delete data, without undue delay, ("right to be forgotten"), if one of the following reasons applies:
- they are no longer necessary for the purposes for which they were collected or processed;
- if the consent is withdrawn and there is no other legal basis for the processing;
- if the data subject objects to the processing and there are no legitimate reasons prevailing;
- if personal data have been processed illegally;
- if personal data must be deleted in order to comply with a legal obligation;
- personal data have been collected in connection with the provision of information society services under European Union law or national law, under the control of legal body.

It is possible that, following the request to delete the data, SC Silvamet H Prod SRL to anonymize these data (thus lacking their personal character) and to continue in these conditions the processing for statistical purposes;

If you wish to have your account registered on the site deleted, please send this request to the email address contact@hancnatural.com, specifying in the subject line "Delete account [name]", and within the text, optionally, specify the reason for deleting the account;

If you wish to verify or have your collected data deleted, please send this request to the email address contact@hancnatural.com, stating as subject "Data verification [name]" or "Data removal [name]", and in the text, optional , specify the reason for this right;

the right to restrict data processing to the extent that:
- the person disputes the accuracy of the data, for a period that allows us to verify the correctness of the data;
- the processing is illegal and the data subject opposes the deletion of personal data, instead requesting the restriction of their use;
- the controller no longer needs personal data for the purpose of processing, but the data subject requests them for the establishment, exercise or defense of a right in court; or
- the data subject has objected to the processing (other than direct marketing), for the period of time in which it is verified whether the legitimate rights of the controller prevail over those of the data subject.
the right to data portability, namely (i) the right to receive personal data in a structured, commonly used and easy-to-read format, and (ii) the right to have such data transmitted by SC Silvamet H Prod SRL to another data operator, insofar as the conditions provided by law are met;
the right to object - in respect of processing activities may be exercised by submitting a request as indicated below;
- at any time, for reasons related to the particular situation of the data subject, that the data concerning him be processed on the basis of the legitimate interest of SC Silvamet H Prod SRL or on the basis of the public interest, except in cases where SC Silvamet H Prod SRL can demonstrate that it has legitimate and compelling reasons that justify the processing and that prevail over the interests, rights and freedoms of the data subjects or that the purpose is to establish, exercise or defend a right in court;
- at any time, free of charge and without any justification, if the targeted data may be processed for the purpose of direct marketing.
the right not to be subject to an automatic individual decision, the right not to be subject to a decision taken solely on the basis of automatic processing activities, including profiling, which produces legal effects concerning the data subject or similarly affects him in a significant measure;
the right to address the National Authority for the Processing of Personal Data or the competent courts, to the extent deemed necessary.

For any further questions regarding the way in which personal data are processed and to exercise your rights mentioned above, please contact us at the email address: contact@hancnatural.com .
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Privacy Policy

I. General information

​

II. Categories of personal data processed

II.2. If you are a visitor on the website, SC Silvamet H Prod SRL will process your personal data that you provide directly in the context of using the website, such as the data that you provide in the contact / questions / complaints sections, if you contact us in one of these ways.

III. Purposes and basis for processing

​

III.1. If you are a client of the website, SC Silvamet H Prod SRL processes your personal data as follows:

for the development of the contractual relationship between you and SC Silvamet H Prod SRL, respectively for taking over, validating, shipping and invoicing the order placed on the website, for informing you about the order status, for organizing the return of ordered products, etc.

for fulfilling the legal obligations that SC Silvamet H Prod SRL has in the context of the services provided through this website, including the obligations in fiscal matters, as well as in archiving.

for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms) of commercial communications regarding the products and services offered by SC Silvamet H Prod SRL, through the website.

Rationale: The processing of your data for this purpose is based on your consent, if you choose to provide it.

in order to perform various analyzes, reports on the operation of the website, the creation of profiles of consumer preferences, mainly in order to improve the experience offered on the site.

III.2. If you are a visitor to the website, SC Silvamet H Prod SRL processes your personal data as follows:

for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms), of commercial communications regarding the products and services offered by SC Silvamet H Prod SRL, through the site.

Rationale: The processing of your data for this purpose is based on your consent, if you choose to provide it. Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

to resolve complaints, grievances, monitor traffic and improve your site experience.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

IV. The length of time we process your data

​

As a principle, SC Silvamet H Prod SRL will process your personal data as long as necessary to achieve the processing purposes mentioned above.

V. Disclosure of personal data

​

for site administration;

in situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by SC Silvamet H Prod SRL through the website;

to maintain, personalize and improve the website and the services provided through it;

for performing data analysis, testing and research, monitoring usage and activity trends, developing security features and user authentication;

for the transmission of commercial marketing communications, under the conditions and limits provided by law;

when the disclosure of personal data is provided by law, etc.

VI. Transfer of personal data

The personal data provided to SC Silvamet H Prod SRL can be transferred outside Romania.

VII. The rights you have

​

Under the conditions provided for by the legislation on the processing of personal data, as data subjects, you enjoy the following rights:

the right to information, respectively the right to receive details regarding the processing activities performed by SC Silvamet H Prod SRL, according to those described in this document;

the right to delete data, without undue delay, ("right to be forgotten"), if one of the following reasons applies:

they are no longer necessary for the purposes for which they were collected or processed;

if the consent is withdrawn and there is no other legal basis for the processing;

if the data subject objects to the processing and there are no legitimate reasons prevailing;

if personal data have been processed illegally;

if personal data must be deleted in order to comply with a legal obligation;

personal data have been collected in connection with the provision of information society services under European Union law or national law, under the control of legal body.

It is possible that, following the request to delete the data, SC Silvamet H Prod SRL to anonymize these data (thus lacking their personal character) and to continue in these conditions the processing for statistical purposes;

If you wish to have your account registered on the site deleted, please send this request to the email address contact@hancnatural.com, specifying in the subject line "Delete account [name]", and within the text, optionally, specify the reason for deleting the account;

If you wish to verify or have your collected data deleted, please send this request to the email address contact@hancnatural.com, stating as subject "Data verification [name]" or "Data removal [name]", and in the text, optional , specify the reason for this right;

the right to restrict data processing to the extent that:

the person disputes the accuracy of the data, for a period that allows us to verify the correctness of the data;

the processing is illegal and the data subject opposes the deletion of personal data, instead requesting the restriction of their use;

the controller no longer needs personal data for the purpose of processing, but the data subject requests them for the establishment, exercise or defense of a right in court; or

the data subject has objected to the processing (other than direct marketing), for the period of time in which it is verified whether the legitimate rights of the controller prevail over those of the data subject.

the right to data portability, namely (i) the right to receive personal data in a structured, commonly used and easy-to-read format, and (ii) the right to have such data transmitted by SC Silvamet H Prod SRL to another data operator, insofar as the conditions provided by law are met;

the right to object - in respect of processing activities may be exercised by submitting a request as indicated below;

at any time, free of charge and without any justification, if the targeted data may be processed for the purpose of direct marketing.

the right not to be subject to an automatic individual decision, the right not to be subject to a decision taken solely on the basis of automatic processing activities, including profiling, which produces legal effects concerning the data subject or similarly affects him in a significant measure;

the right to address the National Authority for the Processing of Personal Data or the competent courts, to the extent deemed necessary.